1 - Introduction

1.1 By placing an order with us, you agree to the following terms and conditions.
1.2 It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with TUW Ruhla.

2 - Payment

2.1 If you pay by credit card, the payment will be taken from your card the day after you placed the order. If you wish to cancel an order after this, simply let us know and we will refund the amount in full. 
2.2  If an order is cancelled before it has been dispatched and it has been charged, it will be refunded in full.

3 - The contract of sale

3.1 On occasion, an item may be mispriced. If you purchase a mispriced item, we reserve the right to cancel the contract and relist the product at the correct price.
3.2 We reserve the right to cancel any order at any time prior to delivery for any reason. No contract of sales exists until your order is verified by our automated algorithms or by a member of staff, at which point the order status is set to 'Pick in progress'.  Our initial order status, ‘Processed’ does not mean that a contract of sale is in place - this only means that the order has been successfully received into our system.  From there on, validity and verification must take place before the contract of sale exists. Further, we reserve the right to degrade the order status from 'Pick in progress' to 'Declined' should our order become unacceptable for any reason.

4 - Prices

4.1 All prices include VAT (Value Added Tax) which is charged at the current rate based on your delivery address.

5 - Returns 

5.1 Right of Withdrawal
Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us 
BeLa & Co GmbH
-TUW Ruhla-
Tiergartenstr. 4a
99880 Waltershausen
Tel.: +49 (0)3622 6951500
Fax: +49 (0)3622 6951509
Email: support@tuw-ruhla.com 
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods,
whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
BeLa & Co GmbH
-TUW Ruhla-
Tiergartenstr. 4a
99084 Erfurt
Tel.: +49 (0)3622 6951500
Fax: +49 (0)3622 6951509
Email: support@tuw-ruhla.com 
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.

6 - Copyright

6.1 All texts and images on this website remain either the copyright of TUW or the copyright of the watch manufacturer.  Usage of any of this material is prohibited unless authorised by the copyright holder. TUW Ruhla is authorised to use all images that are used on this website.